crm – Customer Relationship Management in the translation from english customer relationship management) is a corporate product to automate and improve business processes, customer interaction organizations. Today, crm – it's pretty well known and highly demanded technologies, most of the architecture is defined by the developers. Basic definitions crm systems: – increasing and structuring information about their customers – organization and integration of all business processes, procedures and systems by which the company manages relationships with clients, customers and partners – a methodology which is based on modern information technologies designed to help organizations achieve better serve its customers, – crm system is integrated organized business strategy for managing the overall success, which primarily allows companies to improve relationships with partners and get new business clients. Of course, crm while not used in all Russian companies, but eventually the situation must radically changed, and that there is reasonable cause. crm systems are needed to solve many problems that are associated with an increase in various business processes. crm system is able to analyze information on contacts with customers, increase profitability at the expense of opportunities to develop new strategies. crm provides the customer with a single base, can take into account sales and development prospects of the company. The first crm system designed to ensure a successful relationship organizations and partners organizatsiibyli for comfort and the prospect of further sotrudnichesva.

Multifunction crm systems assume Classical automate marketing campaigns to attract new customers and retention of existing service and customer support. It should provide quick access to all available information and provide it according to the different needs of users. On-CRM.ru is an online crm system designed to accommodate customers and activation of control sales. Our technology is designed to improve the performance of your business and improve interaction with customers. The main advantages our crm system – is smaller (compared with other systems) demands on resources, reasonable price, ease of maintenance and technical support.